Refund & Cancellation
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Shop orders
We want every piece to feel like a soft place to land. If something isn’t right, here is how we handle it.
Damaged, defective or wrong items
If anything arrives damaged, misprinted, defective or not what you ordered, contact us within 30 days of delivery with your order number and a photo. We will send a free replacement or a full refund for that item. You will not need to send it back.
Apparel and bags
These are printed just for you, so we can’t accept returns or exchanges for change of mind or the wrong size. Please check the size guide on each product before ordering. Quality problems are always covered as above.
Candles and soaps
For hygiene and safety, we can’t accept returns of candles or soaps once they have been used or opened. Unopened items can be returned within 30 days of delivery. Return shipping is paid by the customer.
The paperback book
Unread paperback copies in their original condition can be returned within 30 days of delivery for a refund of the book price. The Kindle edition is sold by Amazon, so returns for it follow Amazon’s policy.
Cancelling an order
Made-to-order items move into production quickly. If you contact us within 12 hours of ordering, we can usually cancel for a full refund. After that, items already in production can’t be cancelled.
Subscriptions
You can cancel a subscription at any time from your account before your next renewal date. Boxes that have already been charged and shipped can’t be refunded, except for the damage cases above.
How refunds are paid
Approved refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank. Original shipping charges are refunded only when the problem was on our side.